Refund & cancellation policy

Custom (personalised) coins

• Before you approve the proof: cancel for a full refund.
• After you approve the proof: the coin is made specifically for you and the gold is committed at the locked rate, so the order cannot be cancelled or returned.

Ready-made coins

• Cancel before dispatch for a full refund.
• Once dispatched, returns are accepted only if the coin arrives damaged, the seal is broken, or it differs from what you ordered.

Damaged or incorrect items

Record an unboxing video and contact us within 48 hours of delivery. We will arrange an insured pickup and replace the coin or refund you in full after inspection.

Refund timeline

Approved refunds are issued to the original payment method within 5–7 working days.

Contact

Email us with your order number.